Our friendly and professional customer support team is always available to answer questions, offer advice and provide assistance. Our customer service can be reached at +33756896103 during the following hours: Sunday to Thursday from 9:00 to 16:30. We are not reachable by phone on Saturdays, Fridays and public holidays. Please let us know your concerns at any time via WhatsApp. See phone number above.

No. A physical person must accept the goods.

If your package is damaged or arrives with missing contents, we deeply regret it and want to help you as soon as possible. Please note the following steps to resolve the issue: Check the package upon delivery: It is important to carefully check the package upon receipt. Look for external damage or signs of tampering. If the package is visibly damaged, please accept it conditionally or refuse to accept it. If necessary, take photos of the damage as evidence. Contact our customer service: Please contact our customer support team immediately and inform us of the incident. You can contact us by email at contact.luxysab@gmail.com. Please include your order number, a description of the problem and, if necessary, photos as evidence. Cooperation with customer support: Our customer support team will process your request as quickly as possible and provide you with further instructions. We will work closely with you to resolve the issue and find a satisfactory solution, whether through replacement, refund or other appropriate measures. Please understand that in such cases, we rely on cooperation with the relevant shipping service providers. However, we will do our best to clarify the damage or missing contents and provide you with a satisfactory solution.

To cancel, we ask that you contact our customer support team as soon as possible. You can contact us by email at contact.luxysab@gmail.com and indicate your cancellation request. Please note that we can only cancel your order while it is still being processed and has not yet been shipped. Unfortunately, once your order has been shipped, it is no longer possible to cancel it. If your order is still cancellable, we will issue a refund in accordance with our returns and refunds policy.

If your package doesn't arrive within the expected delivery time, you can follow these steps: Check the delivery status: First, check the delivery status of your order. To do this, use the tracking information we were able to provide you. Check the current location and estimated delivery date of the package. Sometimes, there may be delays during shipping that are beyond our control. Contact the delivery person: Contact the delivery person for more information. Provide the tracking number and inquire about the status of your delivery. The delivery person may be able to provide information about the exact location or reason for the delay. You can usually find the delivery person's contact information in the shipment tracking or on the delivery person's website. Check your delivery address: Make sure that the delivery address you provided is correct. Sometimes, delivery issues can occur if the address is entered incorrectly or is incomplete. Contact our customer service: If you still have not received satisfactory information after speaking to the delivery person, please contact our customer service. You can contact us by email at contact.luxysab@gmail.com and let us know about the problem. Please include your order number and all relevant information.

Unfortunately, due to logistical reasons, it is not possible to ship your order on the date you have chosen. All orders are processed in the order we receive them.