We respect your privacy and are committed to protecting your personal information. This privacy policy explains how we look after your personal information when you visit our website and use our services and tells you about your privacy rights and how the law protects you.

If you have any questions about this privacy policy or our use of your personal information, please do not hesitate to contact us using the details below.

Updated: January 2024

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SECTION 1 – SCOPE OF THIS POLICY 

This Privacy Policy applies to:                                                                                                                     

• LuxySab and our affiliates (“LuxySab”, “we”, “our”).

• LuxySab's online properties, including our websites and website applications that link to them; our social media pages or handles; and LuxySab's products and services (collectively the "Services").

This Policy applies when you interact with us through our Services. The Policy also applies wherever it links. It does not apply to third-party websites, mobile applications, or services that may be linked to or from the Services. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s terms and conditions. Please refer to the privacy policies of those websites and applications directly to understand their privacy practices.

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SECTION 2 – HOW WE COLLECT YOUR INFORMATION

We collect information directly from you, from the devices you use to interact with us, and from third parties. We may combine information from the Services with other information we obtain from our business records. We may use and disclose information that we aggregate (compile to create statistics that do not identify a particular person) or anonymize (remove information of all unique identifiers so that it cannot be linked to a particular person) in our discretion.

Information you provide to us

You can provide us with the following information directly:

• Contact details including name, shipping address, telephone number and email address.

• Demographic information.

• Order information including your purchase details, payment details and delivery details.

• Any information you provide to us in the course of communicating with us, including through our customer service feature and by email.

• Content you can include in survey responses.

• Information you make available to us through a social media platform.

• Any information or data you provide by commenting on content posted on our Services. Please note that these comments are also visible to other users of our Services.

• Content you provide, such as photographs, videos, images, graphics, reviews, articles, critiques, statements or comments about us or our Services.

• Information you submit to inquire about or apply for employment with us.

• Any other information you submit to us.

Information We Collect Automatically

We and our partners working on our behalf may use log files, cookies, or other digital tracking technologies to collect the following information from the device you use to interact with our Services. We also create records when you make purchases or otherwise interact with the Services.

• Device information, including IP address, device identifiers and details about your web browser.

• Analytical information, including details about your interaction with our website, app and email newsletters.

• Diagnostic information, including web traffic logs.

• Advertising information, including special ads and other unique identifiers that enable us or third parties working on our behalf to target advertising to you. Please note that our advertising partners may collect information about you when you visit third-party websites or use third-party applications. They may use this information to better target advertising to you on our behalf.

• Business records information, including records of your purchases of products and services.

 

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. Information submitted by users to our store will be transmitted to and shared with third parties who may be located in other countries in order to provide services to those users, including, but not limited to, transaction processing and fraud prevention.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies (linked in the table above) to understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

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SECTION 3 – WHAT WE DO WITH YOUR INFORMATION

We will comply with data protection laws and principles, which means that your data will be:

• used lawfully, fairly and transparently;

• collected only for purposes we have explained to you and not used in a manner incompatible with those purposes;

• relevant to the purposes we have told you about and limited only to those purposes;

• accurate and up-to-date;

• kept only for as long as necessary for the purposes we have indicated to you; and

• kept safe.

How we will use information about you

We will use the personal information we collect about you for the purposes listed below.

• Service Functionality: To provide you with our products and services, including to take steps to enter into a sales or service contract, process payments, fulfill orders, send service communications (including recruitment activities), and conduct general business operations, such as accounting, recordkeeping, and auditing. Our legal bases for processing personal information for this purpose are the performance of our agreement with you, our legitimate business interests, or your consent.

• Service Improvement: To improve and develop our services, including to develop new products and services and understand how our services are used, our customer base and purchasing trends, analyze and improve the operation of our website and the effectiveness of our marketing. Our legal basis for processing personal information for this purpose is our legitimate business interests.

• Personalization: To provide you with recommendations and tailor the Services to your preferences. Our legal basis for processing personal information for this purpose is our legitimate business interests.

• Advertising and Marketing: Develop, create and publish marketing, advertising and promotional content in all media and formats and on all platforms (including third-party platforms), send you marketing and promotional communications by any means, send you transactional messages by any means, personalize the advertisements you see on our Services and on third-party online platforms, and measure the effectiveness of our advertising. We may disclose your information to business partners, online advertising partners and social media platforms for this purpose. Our legal basis for processing personal information for this purpose is our legitimate business interests. We will ask for your consent where necessary to send you marketing communications.

• Security: To protect and secure our services, assets, network and business operations, and to detect, investigate and prevent activities that may violate our policies or be fraudulent or illegal. Our legal basis for processing personal information for this purpose is our legitimate business interests and compliance with the law.

• Legal Compliance: To comply with legal processes, such as warrants, subpoenas, court orders, and regulatory or law enforcement requests, and to comply with applicable legal requirements. Our legal basis for processing personal information for this purpose is compliance with the law.

If you do not provide personal information

If you do not provide the requested information, we may not be able to provide you with the benefit of our Services or perform our contract with you.

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SECTION 4 – DATA SHARING

We may disclose any information we collect to the following recipients.

• Affiliates: We disclose information to other members of our group of companies.

• Service Providers: We engage service providers to perform specific business functions on our behalf, and they may receive information about you from us or collect it directly. These vendors are contractually required to use the information we disclose only for the purpose of providing these business functions, which include:

  • Support for service features, such as vendors that support customer service and customer relationship management, freight services, application development, list cleaning, mailings, and communications (email, fax).

  • Auditing and accounting firms, such as the firms that assist us in creating our financial records.

  • Professional services consultants, such as companies that perform analysis, help improve our business, provide legal services, or provide project-based resources and assistance.

  • Analytics and Marketing Services, including entities that analyze traffic on our online properties and help identify and communicate with potential customers.

  • Security providers, such as entities that assist with security incident verification and response, service notifications, and fraud prevention.

  • Information technology providers, such as entities that assist with website design, hosting and maintenance, data and software storage, and network operation.

  • Marketing providers, such as entities that support the distribution of direct electronic marketing (such as email or SMS).

• Business Partners: From time to time we may disclose your contact details to other organisations for marketing purposes.

• Online Advertising Partners: We partner with companies that help us advertise our Services, including partners that use cookies and online tracking technologies to collect information to personalize, retarget, and measure advertising effectiveness.

• Social Media Platforms: If you interact with us on social media platforms, the platform may be able to collect information about you and your interaction with us. If you interact with social media objects on our Services (for example, by clicking a Facebook “Like” button), the platform and your connections on the platform may be able to see this activity. To control this sharing of information, please review the privacy policy of the applicable social media platform.

• Government Entities/Law Enforcement: We may disclose information when we believe in good faith that we are legally permitted or required to do so in order to respond to subpoenas, warrants, court orders or other regulatory or law enforcement requests, or when necessary to protect our property or rights or the safety of our employees, customers or others.

• Other Companies in Connection with a Business Transaction: We may change ownership or business organization in the course of providing the Services. We may transfer to another entity or its affiliates or service providers some or all of your information in connection with, or during negotiations of, a merger, acquisition, sale of assets or any line of business, change in ownership control, or financing transaction. We cannot promise that an acquiring party or the merged entity will have the same privacy practices or treat your information as described in the

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ARTICLE 5 – SECURITY

We use a combination of physical, technical, and administrative safeguards to protect the information we collect through the Services. While we use these precautions to protect your information, we cannot guarantee the security of the networks, systems, servers, devices, and databases that we operate or that are operated on our behalf.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

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ARTICLE 6 – YOUR OPTIONS AND RIGHTS REGARDING YOUR INFORMATION

We want you to be able to opt out of receiving marketing communications from us as easily as you have been doing.

Opting out of direct marketing communications: If you do not wish to receive marketing information from us (for example, by email, postal mail or SMS), or if you wish to opt out of receiving future direct marketing messages from us, you can:

• Use the unsubscribe or “opt-out” function in the communication (for emails and SMS);

• Complete the postal marketing unsubscribe form found  HERE  ; 

• Manage your marketing communications preferences by logging into your account on our website; or

• Contact us (see contact details at the end of this policy).

Please note that all electronic marketing and promotional communications (e.g., emails and SMS) you receive from us will include an option to unsubscribe from future communications.

Please note that if you are an existing LuxySab customer (i.e. you have purchased products from us in the past or have considered purchasing products from us), we may be permitted to send you direct marketing communications regarding similar products or services, without your express consent. You will be given the opportunity to opt out of receiving such marketing communications at the point where we collect your personal information for this purpose. You may also opt out of receiving such marketing communications at any time, in accordance with the above.

Advertising Choices: You have options to limit the information we and our partners collect for online advertising purposes.

• You may disable cookies in your browser or mobile device using the settings menus. Your mobile device may provide you with the ability to disable advertising functionality. Because we use cookies to support the functionality of the Service, disabling cookies may also disable certain elements of our online properties.

• You can use our cookie settings menu.

• You can contact us directly.

If you exercise these options, please note that you may still see ads, but they will not be personalized. Exercising these options will also not prevent other companies from serving you personalized ads.

If you delete your cookies, you can also delete your opt-out preferences.

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SECTION 7 – OTHER IMPORTANT INFORMATION

Data retention

We may retain information about you for as long as we have a legitimate business need to do so, including to satisfy any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal information for a longer period in the event of a complaint or if we reasonably believe there is a risk of litigation regarding our relationship with you.

Cross-border data transfers

We may collect, process and store your information in the United States, Australia and/or the United Kingdom. The laws of the United States, Australia and/or the United Kingdom regarding information may be different from the laws of your country. Any such transfer will be consistent with the safeguards required by applicable law.

Information about children

The Services are intended for users aged sixteen and older. We do not knowingly collect information from children. If we discover that we have inadvertently collected information from anyone under the age of 16, we will delete that information. Please contact us with any questions.

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ARTICLE 8 – CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently.

Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated.

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ARTICLE 9 – COOKIES

This section aims to provide visitors to our website with information about the technologies used and how they can make informed choices about managing their cookies.

What is a cookie?

Every time you visit our website, we place cookies on your device for a variety of reasons. A cookie is a small text file that is downloaded and stored on your computer, mobile phone or similar device and contains information about your browsing activity on the website. For example, they may be used to track the pages you visit on our website, save information you enter or remember your preferences, such as language settings.

Why do we use them?

We use cookies to offer you all the features of the website, personalize your user experience, perform analytics and improve our services. Cookies also help deliver personalized ads on our websites and social media platforms and determine, for example, how many people click on one of them. This information is used to measure and optimize our advertising, including our social media ads.

Who is responsible for placing cookies on our website?

All cookies have a sender that tells you who owns the cookie. Some cookies are placed on websites by us and are then called "first-party cookies", others are placed by another organisation with our permission and are called "third-party cookies".

How long are cookies stored?

Storage periods vary depending on your browser or device. Temporary cookies, called session cookies, are stored on your device until you close your browser. Persistent cookies have an expiration date, and once that date has passed, the cookie is deleted as soon as you return to the website that generated it.

What types of cookies do we use?

We use four categories of cookies: strictly necessary, performance, functional (recording your preferences) and marketing. Only the last three categories require user consent. For strictly necessary cookies, user consent is not required, as they provide a full and continuous display of the website content so that you can access it and benefit from an appropriate online navigation and digital experience.

How to accept or withdraw your consent to cookies in “Cookie Settings”?

You can manage your cookie consents in the "Cookie Settings" at the bottom of this website under "HELP". You can accept all three categories of cookies or just one of them if you wish. By accepting a category of cookies, you accept all cookies in that category. You can change your preferences and reject cookies at any time in the Cookie Settings.

If you prefer not to use cookies on your device, you can manage your preferences by checking the corresponding box in the list of cookie categories in the “Cookie Settings” section. Please note that your changes/choices may affect the proper functioning of the website and prevent you from receiving personalized offers or advertisements.

In addition to withdrawing your consent, you can easily prevent your browser from accepting cookies by configuring your browser's cookie settings. All commercial web browsers have a cookie management function. Please check your web browser for instructions on how to delete or disable cookies, etc.

By clicking “Accept All Cookies”, you consent to the collection of all cookies and agree that we may share your information with third parties, including our advertising and marketing partners. In some cases, this means that your data will be processed outside of your region. If you choose “Strictly Necessary Cookies”, no further cookies will be placed on your device. You may opt out of cookies that are not categorized as strictly necessary for the operation of the website at any time by withdrawing your consent. 

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SECTION 11 – QUESTIONS AND CONTACT INFORMATION

We have appointed a Privacy Compliance Officer to oversee compliance with this Privacy Statement.

How to contact us

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information please contact our Privacy Compliance Officer at:

• By submitting a form on the  Contact  page of our website;  

• By sending an email to  contact.luxysab@gmail.com ; 

• By calling us at + 33 641512466

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• Make a request to exercise your rights

• Submitting Requests: You may request to exercise your rights by contacting us using any of the methods listed above.

• If you reside in California, Colorado, or Connecticut, you may, under certain circumstances, authorize another person or company, called an authorized agent, to make requests on your behalf.

• We may have a legal reason why we are not required to respond to your request or why we can respond in a more limited manner than you anticipated. If this is the case, we will inform you of this in our response.

• Verification: We need to verify your identity before responding to your request. We verify your identity by asking you to provide personal identifiers that we can compare to information we may have collected from you previously. We may need to contact you to request more information to verify your identity.

• We will not use the personal information we collect in connection with verifying or responding to your request for any purpose other than responding to your request.